CUSTOMER SUCCESS MANAGER

The Customer Success Manager will effectively manage and assist with existing and prospective contract manufacturing accounts.  He/she will work cross-functionally with various departments to ensure proper attainment and onboarding of new accounts.  

Essential Duties and Responsibilities:

• Manage new and existing customer relationships
• Create quotes for new and existing customers
• Set up new accounts, new items, price change forms, vendor packets, etc
• Maintain a thorough knowledge of products
• Create product specification sheets with detailed information to be sued across multiple departments
• Maintain margin goals and manage pricing for customers
• Interact with existing and potential customers on the phone and email in a professional and enthusiastic manner
• Build and sustain positive customer relationships
• Investigate customer-related complaints and work to resolve them as quickly as possible
• Ensure samples are requested and delivered in a timely manner
• Collaborate with multiple departments to propose and implement solutions to customer challenges
• Provide accurate reports
• Coordinate special projects as they arise within the sales department
• Perform other duties as assigned

Minimum Qualifications

• 1-3 years’ experience in one of more of the following: sales support and/or account management
• Strong written and verbal communication skills
• Experience with contract manufacturing a plus
• Proficient with Microsoft Office products (Excel, Word, Outlook)
• Proficient with Google Drive products (sheets, etc.) preferred
• Strong attention to detail
• Customer-focused
• Works well with little supervision, with other departments and different personalities

Additional Abilities

• Sedentary work, lifting up to 10 lbs. occasionally.  Will remain seated most of the time.
• This position is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal and extensive reading.